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We aim to ensure 100% satisfaction from all our customers. If you wish to return an item, please note that returns and exchanges are accepted on merchandise within 14 days of receipt for items that have NOT BEEN USED,WORN, and includes ALL original tags and packaging. Please note that shipping and handling charges are non-refundable.
Send your return or exchange to:
3540 Crain Highway
Bowie, Maryland 20716
To process your return or exchange, please pack and seal the return merchandise with the original invoice in an appropriate shipping box or envelope and send it back to the address listed above. Moi Products will not be held responsible for items lost in transit; we strongly suggest insuring your package.
Once the package is received, the items will be inspected and a credit to your account will be processed. Please note that we will process the credit to the card used during the original transaction within five (5) business days. Moi Products reserves the right to deny exchanges or returns that do not meet our requirements. Any denied return or exchange will be sent back to the customer.
For questions or assistance, please feel free to contact us Monday-Saturday 9am-5pm Eastern Time at 1-855-996-LASH (5274) or email questions to email@example.com.